Having difficulties with Yousician? Look here for help. Check the stickies first!
By nocnyptak
#12294
Go and open the ticket - send your details (username, setup etc) to support@yousician.com

There is great variety of devices on the market. This seems an individual case now because most devices work fine, touch wood. Do inform support.
By spaynter
#12296
Happens occasionally to me on a Dell Core i7, 32GB RAM. I think it is Windows or another app like anti-virus doing something at the same time and grabs a resource that YS is using. I doubt it is out of memory or CPU cycles. I run only YS + AVG. Maybe an anti-virus scan is running in the background.
By kysersosai
#16109
After alot of troubleshooting i learned that screen lag can be a result of refresh rate. So i changed my rate from 30hz to 60hz and Yousician is playing without stutter or lag.
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